Coco + Hazel

Frequently Asked Questions

 

Frequently Asked Questions

updated: September 2019

General

Do you take reservations?

We currently do not take reservations. As this is our flagship, and only location, the current space we have does not allow us to be able to offer reservations at this time.

What and where is Oaxaca?

Oaxaca is a state located in Southwestern Mexico. The correct pronunciation of Oaxaca is wa-HAH-kah.

Food + Beverage

Is your ice cream homemade?

We get our ice cream from Homestead Creamery that is located in Burnt Chimney, Virginia. You can find more details about them here: https://www.homesteadcreameryinc.com.

Where is your coffee and espresso from?

We get all of our coffee and espresso beans from Café Brújula, a cafe in Oaxaca, Mexico. You can find out more about them here: https://cafebrujula.com.

Do you have gluten-free options?

As far as ice cream flavors go, almost all of our Homestead Creamery flavors are gluten-free, aside from the Cookie Dough and Birthday Cake. We do not currently offer gluten-free variations of our other desserts. If you’re looking for gluten-free Specialty Shake, the Candy Land is your best option.

Are tree nuts used in this location?

Yes, we do use tree nuts in our kitchen and around the shop. Peanuts are used in different items we make. If you let us know when you come in that you have any allergies, we will do everything we can to accommodate your requests. The specialty shake glasses are stored near each other and one of the glasses is rimmed with peanut M&M’s. For your safety, we would recommend using a glass that is not rimmed as this greatly decreases the chance of any contamination.